"Keep up the good work and thanks again for representing
United Van Lines so well in your market."

Click HERE to view Congratulatory Letter from Tim Woody,
Regional Manager, Agency Development, United Van Lines

The California Highway Patrol hereby awards this Certificate Achievement to Merit Moving Systems, Thousand Palms, CA, for 3 Consecutive Satisfactory Ratings since July 13, 1999.

Click HERE to view Certificate of Achievement.

The following Merit Moving Systems drivers are among an elite group of van operators who have accumulated the best safe driving and overall performance records during 2009, helping United Van Lines to maintain its status as the #1 household goods carrier and satisfactory DOT Safety Rating.

Michael Babb Robert Babb

The safe driving and excellent performance recognition is based on the following criteria:

• Qualified in United service for the entire period of January 1 through December 31, 2009, and operating a minimum of 40,000 miles.

• Maintaining a preventable accident-free record for the year and keeping all operating qualifications up to date.

• Operating without any moving traffic citations, no out-of-service deficiencies found at roadside safety inspections, and no unsafe driving complaints.

• Maintaining a perfect Safety Performance Rating (SPR) score.

• Maintaining a cargo claim liability of 1.0% or below and an exceptional on-time service pickup/delivery.

2010 Masters Club Recognition - April 2010

The following sales personnel qualified for United's 2010 Masters Club by reaching their annual volume target for a specific product line or for the total category.  In any field, the master is the one who has achieved the highest level of performance...one among the best in his/her profession.  United Van Lines salutes you for being recognized as a master in your field and earning this special recognition.

Awards & Recognition - Year 2009

• Steven Ellington, Merit Moving Systems, Buena Park, CA

Runner Up - Van Operator of the Month - January 2009
Household Goods Regional Continental Fleet, Western Region

United Van Lines recognizes its most outstanding van operators and is pleased to inform you that your professional performance record has earned you United's Runner Up Van Operator of the Month Excellent Performance Award for January in the Household Goods Continental Fleet, Western Region.

• Arnold Perdue, Merit Moving Systems, Buena Park, CA

2009 Masters Club Recognition - February 2009

The following sales personnel qualified for United's 2009 Masters Club by reaching their annual volume target for a specific product line or for the total category.  In any field, the master is the one who has achieved the highest level of performance...one among the best in his/her profession.  United Van Lines salutes you for being recognized as a master in your field and earning this special recognition.

The following Merit Moving Systems drivers are among an elite group of van operators who have accumulated the best safe driving and overall performance records during 2008, helping United Van Lines to maintain its status as the #1 household goods carrier and satisfactory DOT Safety Rating.

Mike Babb Steve Ellington Wayne Perdue Terry Samdal Floyd Wilson

The safe driving and excellent performance recognition is based on the following criteria:

• Qualified in United service for the entire period of January 1 through December 31, 2008, and operating a minimum of 40,000 miles.

• Maintaining a preventable accident-free record for the year and keeping all operating qualifications up to date.

• Operating without any moving traffic citations, no out-of-service deficiencies found at roadside safety inspections, and no unsafe driving complaints.

• Maintaining a perfect Safety Performance Rating (SPR) score.

• Maintaining a cargo claim liability of 1.0% or below and an exceptional on-time service pickup/delivery.

Awards & Recognition - Year 2008

2008 Masters Club Recognition - November 2008

The following sales personnel qualified for United's 2008 Masters Club by reaching their annual volume target for a specific product line or for the total category.  In any field, the master is the one who has achieved the highest level of performance...one among the best in his/her profession.  United Van Lines salutes you for being recognized as a master in your field and earning this special recognition.

Mark Hartshorn - Merit Moving Systems, Buena Park, CA

United Van Lines recognizes its most outstanding van operators and is pleased to inform you that your professional performance record has earned you United's Van Operator of the Month Excellent Performance Award for October in the Household Goods Regional Up To 50,000 Miles Western Region.

• Sean Rivers, Merit Moving Systems, Buena Park, CA

United Van Lines recognizes Merit Moving Systems, Agency 181 for their commitment to quality service.  This is an elite group at the top of the service performance charts.

2008 Masters Club Recognition - September 2008

The following sales personnel qualified for United's 2008 Masters Club by reaching their annual volume target in 2007 for a specific product line or for the total category.  In any field, the master is the one who has achieved the highest level of performance...one among the best in his/her profession.  United Van Lines salutes you for being recognized as a master in your field and earning this special recognition.

Brian Walsh - Merit Moving Systems, Buena Park, CA

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA)  who not only qualified for all ten Standards of Performance but also met all ten Standards of Performance.  This period includes surveys returned between July 1, 2007 and June 30, 2008 and this data coincides with the results displayed in the July 2008 Agency Performance Dashboard reports.  This is a very difficult task to accomplish, and we congratulate you on this commendable achievement. (Recognition went to only 74 out of over 500 agents!)

Recognition of Agents Who Qualified for and Met Nine out of Nine Standards of Performance OR who Qualified for and Met Ten out of Ten Standards of Performance AND had at Least 87% of their Customers Say They Would Recommend United Van Lines - July 2008

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA) who qualified for and met nine out of nine or who qualified for and met ten out of ten Standards of Performance AND who had at least 87% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines. This period includes surveys returned between July 1, 2007 and June 30, 2008.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 36 out of over 500 agents!)

Once again we would like to offer our congratulations and appreciation to Merit Moving Systems (Agent 181, Buena Park, CA) who has earned particularly high standing in the eyes of their customers, as reflected in the scores they received on question #9 of the United Van Lines Customer Service Survey.

For the period July 1, 2007 through June 30, 2008, 85.4% of United Van Lines customers indicated that they either "Would Recommend: or "Definitely Would Recommend" United Van Lines "to a friend, relative, or associate. These agents had at least 87% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  (Recognition went to only 65 out of over 500 agents!)

United Van Lines recognizes its most outstanding van operators and is pleased to inform you that your professional performance record has earned you United's Runner Up Van Operator of the Month Excellent Performance Award for June in the Household Goods Regional Up To 50,000 Miles Western Region.

• Frank Reyes, Merit Moving Systems, Buena Park, CA

2008 Heart of Quality Honorable Mention Award Winner - March 2008

Cherie Turner, Merit Moving Systems, Temecula, CA

The United Van Lines' Quality Management Team congratulates you for your selection as a 2008 Heart of Quality Honorable Mention Award Winner.  While not the top award, it signifies you are in the elite group at the top of the service performance charts and well positioned to move to Heart of Quality Award Winner status next year.  Clearly, you have worked very hard to earn our customers' confidence and loyalty and United Van Lines commends you for achieving consistent service excellence in the eyes of our most important critics - our customers.

United Van Lines - 4th Quarter Performance Leaders - Oct through Dec 2007

Performance Leaders are the top two agents in each size category with the best composite score using their Customer Performance Average (CPA), Willingness to Recommend, and Claims IMPACT scores, and are recognized on a quarterly basis.  Additionally, winners must meet the Standards of Performance.  The agents who are recognized as  Performance Leaders set an outstanding example for all agents to follow.

100 - 199 Shipments per Year
Merit Moving Systems
Temecula, California

United Van Lines 'LEADER' Agent Newsletter - December 2007

NEWS FLASH!

Merit Moves Lunar Landing Display!  Click HERE for details!

United Van Lines - 3rd Quarter Performance Leaders - Jul through Sep 2007

Performance Leaders are the top two agents in each size category with the best composite score using their Customer Performance Average (CPA), Willingness to Recommend, and Claims IMPACT scores, and are recognized on a quarterly basis.  Additionally, winners must meet the Standards of Performance.  The agents who are recognized as  Performance Leaders set an outstanding example for all agents to follow.

Click HERE to view actual letter.

400 - 599 Shipments per Year
Merit Moving Systems
Buena Park, California

United Van Lines - Salesperson of the Month - August 2007

• John G. Horist, Special Products Sales
  Merit Moving Systems #181, Buena Park, CA

Once again we would like to offer our congratulations and appreciation to Merit Moving Systems (Agent 181, Buena Park, CA) and Merit Moving Systems (Agent 184, Thousand Palms, CA) who have earned particularly high standing in the eyes of their customers, as reflected in the scores they received on question #9 of the United Van Lines Customer Service Survey.

For the period August 1, 2006 through July 31, 2007, 83.3% of United Van Lines customers indicated that they either "Would Recommend: or "Definitely Would Recommend" United Van Lines "to a friend, relative, or associate. These agents had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  (Recognition went to only 61 out of over 500 agents!)

United Van Lines recognizes its most outstanding van operators and is pleased to inform you that your professional performance record has earned you United's Runner Up Van Operator of the Month Excellent Performance Award for May in the Household Goods Regional Over 50,000 Miles division, Western Region.

• Phillip Truesdell, Merit Moving Systems, Buena Park, CA

United Van Lines recognizes its most outstanding van operators and is pleased to inform you that your professional performance record has earned you United's Runner Up Van Operator of the Month Excellent Performance Award for May in the Household Goods Regional Over 50,000 Miles division, Western Region.

• Phillip Truesdell, Merit Moving Systems, Buena Park, CA

2007 Masters Club Recognition

The following sales personnel qualified for United's 2007 Masters Club by reaching their annual volume target in 2006 for a specific product line or for the total category.  In any field, the master is the one who has achieved the highest level of performance...one among the best in his/her profession.  United Van Lines salutes you for being recognized as a master in your field and earning this special recognition.

	Frank J. Buckley - Merit Moving Systems, Buena Park, CA
	Ed Deutsch - Merit Moving Systems, Temecula, CA
	Kevin Pruitt - Merit Moving Systems, Thousand Palms, CA
	Brian Walsh - Merit Moving Systems, Buena Park, CA

Once again we would like to offer our congratulations and appreciation to Merit Moving Systems (Agent 181, Buena Park, CA) and Merit Moving Systems (Agent 184, Thousand Palms, CA) who have earned particularly high standing in the eyes of their customers, as reflected in the scores they received on question #9 of the United Van Lines Customer Service Survey.

For the period April 1, 2006 through March 31, 2007, 82.9% of United Van Lines customers indicated that they either "Would Recommend: or "Definitely Would Recommend" United Van Lines "to a friend, relative, or associate. These agents had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  (Recognition went to only 64 out of over 500 agents!)

Sandy Hemphill, Merit Moving Systems, Buena Park, CA

• Click HERE to view recognition letter from United Van Lines

• Click HERE to view letter from Harbor Regional Center about Merit's involvement in the Adopt-a-Family Program.

• Click HERE to view Recognition Letter from United Van lines! 

Recognition of Agents Who Qualified for and met Nine out of Nine Standards of Performance or  Who Qualified and Met Ten out of Ten Standards of Performance AND Had At Least 85% of their Customers Say They Would Recommend United Van Lines. - January 2007

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA) who qualified for and met nine out of nine and met ten out of ten Standards of Performance for the January 2007 Customer Service Survey Reporting period AND who had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  This period includes surveys returned between December 1, 2005 and November 30l 2006.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 16 out of over 500 agents!)

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA)  who not only qualified for all ten Standards of Performance for the January 2007 Customer Service Survey Reporting period, but also met all ten Standards of Performance.  This period includes surveys returned between December 1, 2005 and November 30, 2006.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 41 out of over 500 agents!)

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Once again we would like to offer our congratulations and appreciation to Merit Moving Systems (Agent 181, Buena Park, CA) and Merit Moving Systems (Agent 184, Thousand Palms, CA) who have earned particularly high standing in the eyes of their customers, as reflected in the scores they received on question #9 of the United Van Lines Customer Service Survey.

For the period December 2005 through November 2006, 82.6% of United Van Lines customers indicated that they either "Would Recommend: or "Definitely Would Recommend" United Van Lines "to a friend, relative, or associate. These agents had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  (Recognition went to only 54 out of over 500 agents!)

Awards & Recognition - Year 2006

United Van Lines recognizes its most outstanding van operators and is pleased to inform you that your professional performance record has earned you United's Runner Up Van Operator of the Month Excellent Performance Award for November in the Special Product division, Continental Fleet.

• Ronald Klepzig, Merit Moving Systems, Buena Park, CA

Click HERE to view the letter received from United Van Lines recognizing Merit Moving Systems, Agency 181, for their commitment to quality service.

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA)  who not only qualified for all ten Standards of Performance for the September 2006 Customer Service Survey Reporting period, but also met all ten Standards of Performance.  This period includes surveys returned between August 1, 2005 and July 31, 2006.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 48 out of over 500 agents!)

Recognition of Agents Who Qualified for and met Nine out of Nine Standards of Performance or  Who Qualified and Met Ten out of Ten Standards of Performance AND Had At Least 85% of their Customers Say They Would Recommend United Van Lines. - September 2006

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA) who qualified for and met nine out of nine and met ten out of ten Standards of Performance for the September 2006 Customer Service Survey Reporting period AND who had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  This period includes surveys returned between August 1, 2005 and July 31, 2006.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 24 out of over 500 agents!)

Quality Measurement would like to recognize Merit Moving Systems (Agent 183 - Temecula, CA)  who qualified for all and met nine of the nine Standards of Performance for the September 2006 Customer Service Survey Reporting period.  This period includes surveys returned between August 1, 2005 and July 31, 2006.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 17 out of over 500 agents!)

Once again we would like to offer our congratulations and appreciation to Merit Moving Systems (Agent 181, Buena Park, CA) and Merit Moving Systems (Agent 184, Thousand Palms, CA) who have earned particularly high standing in the eyes of their customers, as reflected in the scores they received on question #9 of the United Van Lines Customer Service Survey. For the period August 2005 through July 2006, 83.2% of United Van Lines customers indicated that they either "Would Recommend: or "Definitely Would Recommend" United Van Lines "to a friend, relative, or associate. These agents had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  (Recognition went to only 58 out of over 500 agents!)

United Van Lines recognizes its most outstanding van operators and is pleased to inform you that your professional performance record has earned you United's Runner Up Van Operator of the Month Excellent Performance Award for June in the Special Product division, Continental Fleet.

• Ronald Klepzig, Merit Moving Systems, Buena Park, CA

United Van Lines - Salesperson of the Month - June 2006

• Rick Horist, Special Products Sales
  Merit Moving Systems #181, Buena Park, CA

This award recognizes van operators who have demonstrated superior performance in operational proficiency, cargo claims prevention, customer service, and safety

• Robert Garcia, Merit Moving Systems, Buena Park, CA
  Household Goods Regional - Over 50,000 Miles

United Van Lines recognizes its most outstanding van operators and is pleased to inform you that your professional performance record has earned you United's Runner Up Van Operator of the Month Excellent Performance Award for April in the Special Product division, Western Region.

• Steven Ellington, Merit Moving Systems, Buena Park, CA

The following Merit Moving Systems drivers are among an elite group of van operators who have accumulated the best safe driving and overall performance records during 2005.

Roger Andrus Donnie Babb Mike Babb R. Harold Babb Duane Bills Kent Littlejohn

Steve Ellington Ron Kelpzig A. Wayne Perdue John Swanson Philip Truesdell

In order to qualify for this prestigious award you must be qualified with UVL from January 1, 2005 through December 31, 2005 and operating a minimum of 40,000 miles.

Maintain a preventable accident-free record for the year and keeping all operating qualifications up to date.

No Moving traffic citations, no out of service deficiencies found at roadside safety inspections and no unsafe driving complaints.

Maintaining a Van Operator Total Performance score of 100 in safety with a cargo claim liability of 1.0% or below and an exceptional on time service record.

These Van Operators have all achieved these goals and should be congratulated.

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA)  who not only qualified for all ten Standards of Performance for the May 2006 Customer Service Survey Reporting period, but also met all ten Standards of Performance.  This period includes surveys returned between April 1, 2005 and March 31, 2006.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 60 out of over 500 agents!)

Recognition of Agents that Qualified for and met Nine out of Nine or Ten out of Ten Standards of Performance AND Had At Least 85% of their Customers Say They Would Recommend United Van Lines. - May 2006

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA) who qualified for and met nine out of nine or ten out of ten Standards of Performance for the May 2006 Customer Service Survey Reporting period AND who had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  This period includes surveys returned between April 1, 2005 and March 31, 2006.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 23 out of over 500 agents!)

Once again we would like to offer our congratulations and appreciation to Merit Moving Systems (Agent 181, Buena Park, CA) and Merit Moving Systems (Agent 184, Thousand Palms, CA) who have earned particularly high standing in the eyes of their customers, as reflected in the scores they received on question #9 of the United Van Lines Customer Service Survey. For the period April 2005 through March 2006, 83.6% of United Van Lines customers indicated that they either "Would Recommend: or "Definitely Would Recommend" United Van Lines "to a friend, relative, or associate. These agents had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  (Recognition went to only 52 out of over 500 agents!)

United Van Lines recognizes its most outstanding van operators and is pleased to inform you that your professional performance record has earned you United's Runner Up Van Operator of the Month Excellent Performance Award for March in the Household Goods Regional, Up to 50,000 Miles Category, Western Region.

• Jonathan Wheeler, Merit Moving Systems, Buena Park, CA

• Michael Babb,  Merit Moving Systems, Buena Park, CA
  Household Goods Continental Fleet - Western Region

It takes a lot of hard work to qualify for Van Operator of the Month because you must excel in all of your duties. The qualifications for Van Operator of the Month include:

- upholding the commitments of the Customer Service Pledge.
- cooperating with UVL Operations in all matters.
- accumulating a qualifying amount of miles operated.
- driving safely in compliance with all federal regulations and company safety
  policy and procedures.
- projecting a positive image.
- experiencing a low cargo claims ratio.

Merit Moving Systems, Temecula, California, has earned an IMPACT Achiever award, recognizing excellence in claims performance for the year 2005.  The present IMPACT Household Goods Incentive Award policy was implemented January 1, 2005, to provide a financial incentive to the top performing agencies in terms of claims liability percentage.  In addition to an incentive award check, Merit Moving Systems will be recognized at the 2006 Convention, scheduled for October 22-26, 2006, in Broadmoor, Colorado.  Congratulations for earning this top honor!

Sandy Hemphill, with Merit Moving Systems, has been selected as the "Heart of Quality" United Van Lines' winner for 2005. She will be recognized and honored at a UniGroup Learning Conference in February.

This is a "Customer Service" award in which ten winners are named from around the country in various agency size categories.  It is a major achievement to be recognized at the very top of all the customer service personnel throughout the country for United Van Lines.  Congratulations to Sandy!

Congratulations for completing all of the UniGroup University classes of the month in 2005!

• Diane Paquin, Merit Moving Systems, Buena Park, CA

This award recognizes van operators who have demonstrated superior performance in operational proficiency, cargo claims prevention, customer service, and safety

• Frank Reyes, Merit Moving Systems, Buena Park, CA
  Household Goods Regional Under 50,000 Miles

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA)  who not only qualified for all ten Standards of Performance for the September 2005 Customer Service Survey Reporting period, but also met all ten Standards of Performance.  This period includes surveys returned between December 1, 2004 and November 30, 2005.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 74 out of over 500 agents!)

Recognition of Agents that Qualified for and met Nine out of Nine or Ten out of Ten Standards of Performance AND Had At Least 85% of their Customers Say They Would Recommend United Van Lines. - January 2006

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA) who qualified for and met nine out of nine or ten out of ten Standards of Performance for the January 2006 Customer Service Survey Reporting period AND who had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  This period includes surveys returned between December 1, 2004 and November 30, 2005.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 36 out of over 500 agents!)

Once again we would like to offer our congratulations and appreciation to Merit Moving Systems (Agent 181, Buena Park, CA) and Merit Moving Systems (Agent 184, Thousand Palms, CA) who have earned particularly high standing in the eyes of their customers, as reflected in the scores they received on question #10 of the United Van Lines Customer Service Survey. For the period December 2004 through November 2005, 85% of United Van Lines customers indicated that they either "Would Recommend: or "Definitely Would Recommend" United Van Lines "to a friend, relative, or associate." (Recognition went to only 58 out of over 500 agents!)

"Agent of the Month" - October 2005

• Merit Moving Systems, Inc., Buena Park, California

Click HERE to view bulletin from United Van Lines

"Merit's commitment to quality is evident by the agency's TPA of 9.30.  The agency's  packing, hauling and warehouse claims are all well below the system averages. Merit is a strong supporter of the Household Goods Operations Department and United Van Lines in general."

"2005 President's Club Award"

The United President's Club honors the van line's top revenue producers.  Membership in the 2005 President's Club is based on revenue generated between July 1, 2004 and June 30, 2005.

	$6 Million Plus Producer - Merit Moving Systems, Inc., Los Angeles, California
	$1 Million Plus Producer - Merit Moving Systems, Inc., Palm Springs, California

United is proud to recognize top achievers dedicated to total quality service performance.  The honorees were chosen from the 443 agencies participating in United's comprehensive Customer Service Survey Process.  Awards are based on the Customer Service Survey results and van line star ratings in the areas of claims, safety, RDBS, and Quality Labor for the period August 1, 2004 through July 31, 2005.

• Merit Moving Systems, Los Angeles, California

An essential component of United's quality emphasis is the application of necessary driving expertise as well as compliance with Federal Motor Carrier Safety Regulations and United's own fleet safety policies.  Adherence to these important regulations and policies helps to ensure the safety of shipments, van line and agency personnel, and all who travel our nation's highways.  Compliance is evaluated by the United Safety Performance Rating (SPR) system.  Data used to determine winners covers the period July 1, 2004 through June 30, 2005.

• Merit Moving Systems, Los Angeles, California

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA)  who not only qualified for all ten Standards of Performance for the September 2005 Customer Service Survey Reporting period, but also met all ten Standards of Performance.  This period includes surveys returned between August 1, 2004 and July 31, 2005.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 74 out of over 500 agents!)

Recognition of Agents that Qualified for and met Nine out of Nine or Ten out of Ten Standards of Performance AND Had At Least 85% of their Customers Say They Would Recommend United Van Lines. - September 2005

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA) who qualified for and met nine out of nine or ten out of ten Standards of Performance for the September 2005 Customer Service Survey Reporting period AND who had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  This period includes surveys returned between August 1, 2004 and July 31, 2005.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 42 out of over 500 agents!)

Once again we would like to offer our congratulations and appreciation to Merit Moving Systems (Agent 181, Buena Park, CA) who has earned particularly high standing in the eyes of their customers, as reflected in the scores they received on question #10 of the United Van Lines Customer Service Survey. For the period August 2004 through July 2005, 85% of United Van Lines customers indicated that they either "Would Recommend: or "Definitely Would Recommend" United Van Lines "to a friend, relative, or associate." 

United's Agent of the Month program recognizes those United representatives who have made especially noteworthy contributions to our system through their professional performance.  Agent of the Month winners and runners-up reflect the quality commitment that sets United apart from other carriers.  We salute them for their successful efforts in making the quality show in every move we make.

• Merit Moving Systems, Buena Park, California

This award recognizes van operators who have demonstrated superior performance in operational proficiency, cargo claims prevention, customer service, and safety

• Roger Andrus, Merit Moving Systems, Buena Park, CA
  Safe-Guard/Special Commodities Master Lease

United Van Lines - Salesperson of the Month - April 2005

• Kevin Pruitt, Residential Sales
  Merit Moving Systems #184, Thousand Palms, CA

Recognition of Agents that Qualified for and met Nine out of Nine or Ten out of Ten Standards of Performance AND Had At Least 85% of their Customers Say They Would Recommend United Van Lines. - March 2005

Quality Measurement would like to recognize Merit Moving Systems (Agent 181) who qualified for and met nine out of nine or ten out of ten Standards of Performance for the May 2005 Customer Service Survey Reporting period AND who had at least 85% of their customers (with a minimum of 50 survey responses) attest to their "Willingness to Recommend" United Van Lines.  This period includes surveys returned between April 1, 2004 and March 31, 2005.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement. (Recognition went to only 39 agents out of over 500 agents!)

This award recognizes van operators who have demonstrated superior performance in operational proficiency, cargo claims prevention, customer service, and safety

• Duane Bills, Merit Moving Systems, Buena Park, CA

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA)  who not only qualified for all ten Standards of Performance for the January 2005 Customer Service Survey Reporting period, but also met all ten Standards of Performance.  This period includes surveys returned between April 1, 2004 and March 31, 2005.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement.

Once again we would like to offer our congratulations and appreciation to Merit Moving Systems (Agent 181, Buena Park, CA) and Merit Moving Systems (Agent 184, Thousand Palms, CA) who has earned particularly high standing in the eyes of their customers, as reflected in the scores they received on question #10 of the United Van Lines Customer Service Survey. For the period April 2004 through March 2005, 85% of United Van Lines customers indicated that they either "Would Recommend: or "Definitely Would Recommend" United Van Lines "to a friend, relative, or associate." 

Come September, Merit Moving Systems, Temecula, will have a new home!

Click HERE to read article!

The following Merit Moving Systems drivers are among an elite group of van operators who have accumulated the best safe driving and overall performance records during 2004.

Roger Andrus Mike Babb Steve Ellington Ron Klepzig

Sean Rivers John Swanson Phil Truesdell

Click HERE to view the letter these Van Operators received.

Brian Walsh, Merit Moving Systems #181, Buena Park, California

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This award recognizes van operators who have demonstrated superior performance in operational proficiency, cargo claims prevention, customer service, and safety

Michael Babb, Merit Moving Systems #181, Buena Park, CA

Diane Paquin - Merit Moving Systems - Agent 181 - Buena Park, CA

Diane was one of 19 people, for all 500 agents, who completed United's On-Line "Fall Challenge" UniGroup University classes.  Diane has completed over 25 classes within the University.

Congratulations, Diane!

Once again we would like to offer our congratulations and appreciation to Merit Moving Systems (Agent 184 - Thousand Palms, CA) who has earned particularly high standing in the eyes of their customers, as reflected in the scores they received on question #10 of the United Van Lines Customer Service Survey. For the period December 2003 through November 2004, 85% of United Van Lines customers indicated that they either "Would Recommend: or "Definitely Would Recommend" United Van Lines "to a friend, relative, or associate." 

Quality Measurement would like to recognize Merit Moving Systems (Agent 181 - Buena Park, CA)  who not only qualified for all ten Standards of Performance for the January 2005 Customer Service Survey Reporting period, but also met all ten Standards of Performance.  This period includes surveys returned between December 1, 2003 and November 30, 2004.  This is a very difficult task to accomplish, and we congratulate you on your commendable achievement.